Due to continued supply chain interruptions and shipping delays orders at this time will take:
Retail orders: 7-10 Business days
Wholesale orders: Under $500/ 10-12 Business Days
Over $500/ Up to one month
Business days are Mon-Friday excluding holidays
Orders are processed in the order which they are received. Thank you for your patience and understanding!
We currently use Priority mail services from the United States Post Office. Many of our items are heavy so the best way to ship these items are Flat Rate with the USPS.
We do not make returns, refunds, or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small.
For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.
If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.
We accept Visa, Mastercard, American Express, or Discover as forms of payment.
No we do not due to the high cost of shipping. We only ship to addresses within the contiguous 48 states of the US.
Shipping overseas brings a higher risk of lost or damaged products. Thank you for understanding.
Yes we do you MUST have a tax ID. Apply for a wholesale account with us and you will be notified when it is active.
You can email us at: kim@shadowlightscandles or email@example.com
You can also message us on facebook.
Please give us a reasonable amount of time to get back to you. I do have another full time job and I do my best to respond to emails in a timely manner.