How long does my order take to ship? top

Due to continued supply chain interruptions and shipping delays orders at this time will take: 

Retail orders: 3-5 Business days

Business days are Mon-Friday excluding holidays

Orders are processed in the order which they are received. Thank you for your patience and understanding! 

What shipping method do you use? top

We currently use Priority mail services from the United States Post Office.  Many of our items are heavy so the best way to ship these items are Flat Rate with the USPS.

Do you have a return/refund policy? top

We do not make returns, refunds, or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small.

For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.

If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.

Do you accept credit cards? top

We accept Visa, Mastercard, American Express, or Discover as forms of payment.

Do you ship overseas? top

No we do not due to the high cost of shipping. We only ship to addresses within the contiguous 48 states of the US. 

Shipping overseas brings a higher risk of lost or damaged products. Thank you for understanding.

Do you offer wholesale? top

Due to the continued shortage of supplies because of the Pandemic, was have decided to no

longer offer our candles wholesale. 

How do I get a hold of you? top

You can email us at: kim@shadowlightscandles or shadowlightscandles@gmail.com

You can also message us on facebook.

Please give us a reasonable amount of time to get back to you. I do have another full time job and I do my best to respond to emails in a timely manner.