FAQ's

    • How long does my order take to ship?

    • What shipping method do you use?

    • Do you have a return/refund policy?

    • Do you accept credit cards?

    • Do you ship overseas?

    • Do you offer wholesale?

    • How do I get a hold of you?


    How long does my order take to ship? top

    Due to continued supply chain interruptions and shipping delays orders at this time will take: 

    Retail orders: 7-10 Business days

    Wholesale orders: Under $500/ 10-12 Business Days

    Over $500/ Up to one month

    Business days are Mon-Friday excluding holidays

    Orders are processed in the order which they are received. Thank you for your patience and understanding! 

    What shipping method do you use? top

    We currently use Priority mail services from the United States Post Office.  Many of our items are heavy so the best way to ship these items are Flat Rate with the USPS.

    Do you have a return/refund policy? top

    We do not make returns, refunds, or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small.

    For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.

    If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.

    Do you accept credit cards? top

    We accept Visa, Mastercard, American Express, or Discover as forms of payment.

    Do you ship overseas? top

    No we do not due to the high cost of shipping. We only ship to addresses within the contiguous 48 states of the US

    Shipping overseas brings a higher risk of lost or damaged products. Thank you for understanding.

    Do you offer wholesale? top

    Yes we do you MUST have a tax ID. Apply for a wholesale account with us and you will be notified when it is active. 

    How do I get a hold of you? top

    You can email us at: kim@shadowlightscandles or shadowlightscandles@gmail.com

    You can also message us on facebook.

    Please give us a reasonable amount of time to get back to you. I do have another full time job and I do my best to respond to emails in a timely manner. 

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